Refund and Returns Policy
Refund Policy for Digital Embroidery Designs
1. Digital Product Nature
All products sold on EmbMarket are instant digital downloads (DST, PES, EXP, JEF, and other machine embroidery file formats). Since these are intangible digital goods:
- Immediate access after purchase
- Non-refundable under standard circumstances
2. Strict No-Refund Policy
Due to the nature of digital products:
- All sales are final – No refunds after download
- No exceptions for accidental purchases or buyer’s remorse
- No refunds for compatibility issues (customers must verify file formats before purchase)
3.Technical Responsibility
Customers must ensure:
🔹 Their device meets requirements (Windows/Mac compatible)
🔹 They have proper unzipping software (WinRAR, 7-Zip)
🔹 Their embroidery machine supports the purchased formats
We are not responsible for:
❌ User-side technical issues (firewalls, antivirus blocking downloads)
❌ Internet interruptions during download
❌ Failure to download within 30 days (links expire)