Refund and Returns Policy

Refund Policy for Digital Embroidery Designs

1. Digital Product Nature

All products sold on EmbMarket are instant digital downloads (DST, PES, EXP, JEF, and other machine embroidery file formats). Since these are intangible digital goods:

 

2. Strict No-Refund Policy

Due to the nature of digital products:

 

3.Technical Responsibility

Customers must ensure:

🔹 Their device meets requirements (Windows/Mac compatible)

🔹 They have proper unzipping software (WinRAR, 7-Zip)

🔹 Their embroidery machine supports the purchased formats

We are not responsible for:

❌ User-side technical issues (firewalls, antivirus blocking downloads)

❌ Internet interruptions during download

❌ Failure to download within 30 days (links expire)